Voluntary Self-Exclusion

Sometimes gambling stops feeling like a game or a way to have fun. If you feel this way or find yourself gambling too much, the Voluntary Self-Exclusion program may be right for you.

Realizing you may have a gambling problem can be difficult to accept. That’s why there’s a support system in place to help you if you have concerns. If you have specific concerns, contact our 24/7 helpline at 800-426-1234.

Trained advisors are available at several convenient locations and will also be able to help enrollees with accessing additional support services. To enroll in the VSE program, you can do the following:

Speak with a GameSense Advisor at the GameSense Info Center:

  • Encore Harbor Boston, 1 Broadway, Everett MA • 617-485-4034
  • Plainridge Park Casino, 301 Washington St, Plainville MA • 508-868-0461
  • MGM Springfield, One MGM Way, Springfield, MA • 857-939-8875

For a complete list of drop-in times and locations, click here.

Contact the Massachusetts Gaming Commission:

  • 101 Federal Street, 12th Floor, Boston MA 02110 • 617-533-9737 or vse@state.ma.us

Off-site location available under certain circumstances.

Contact the Massachusetts Council on Compulsive Gambling:

  • 991 Providence Highway, Norwood, MA 02062 • 617-426-4554

Enrollees are required to bring identification and must be prepared to complete an enrollment form. To expedite the process, enrolees may review the form in advance. This is an important safety net for those for whom gambling is not a safe or risk-free activity. The Mass. Council stands ready to provide any additional resources and referrals, in the casino and out in the community, for those enrollees in need.

Download our  Voluntary Self Exclusion brochure in English, Simplified Chinese, Traditional Chinese, Spanish, and Vietnamese to learn more.

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“From the beginning, I felt I was in a knowledgeable, nurturing, caring and non-judgmental environment. I felt welcomed and that I was among people who encouraged me to be open and honest about my gambling addiction. The retreat was very beneficial for me, I am in recovery and after this weekend I can honestly say that I will stay this way.”
– Sam